Return Policy

Effective Date: December 16, 2024

At LuxuryBina, we are committed to providing our customers with high-quality beauty products that meet their expectations. We understand that sometimes products may not be suitable, and we want to ensure that your shopping experience is as smooth and pleasant as possible. This Return Policy outlines the process and conditions under which you may return or exchange products purchased from LuxuryBina.

1. Eligibility for Returns and Exchanges
You may return or exchange any product purchased from our website, luxurybina.com, under the following conditions:

  • The product must be returned within 30 days from the date of delivery.
  • The product must be unused, unopened, and in its original packaging. For hygiene reasons, we cannot accept returns on products that have been opened or used.
  • All return requests must be accompanied by proof of purchase, such as an order number or receipt.
  • Returns or exchanges will only be accepted for products purchased directly through our website. Products purchased from third-party retailers or other channels are not eligible for return or exchange.

2. Process for Returning or Exchanging Products
To initiate a return or exchange, please follow the steps below:

  • Step 1: Contact our Customer Service team at [email protected] or call us at (812) 715-0010. Our representatives will assist you with the return process and provide you with a Return Authorization (RA) number, which is required for the return.
  • Step 2: Securely package the product in its original packaging, including all accessories, manuals, and other items that came with the product. Write the RA number clearly on the outside of the return package.
  • Step 3: Ship the product back to the address provided by our Customer Service team. Please note that you will be responsible for the cost of return shipping, unless the return is due to a mistake on our part (such as receiving a damaged or incorrect item).
  • Step 4: Once we receive the returned item, our team will inspect the product to ensure it meets our return criteria. If your return is approved, we will issue a refund to your original payment method or process an exchange, depending on your preference.

3. Refunds
If your return is approved, we will issue a refund for the full purchase price of the product (excluding any shipping charges). The refund will be processed to your original payment method within 5-10 business days after we receive and approve the return. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

If you received a product as part of a promotion or with a discount, the value of the returned item will be refunded at the discounted price paid, excluding any promotional shipping or handling charges.

4. Damaged or Defective Products
We take great care in ensuring that our products are carefully packaged and shipped to you in perfect condition. However, in the unlikely event that you receive a damaged or defective product, please contact us immediately at [email protected] or call (812) 715-0010. We will arrange for a full refund, exchange, or replacement at no additional cost to you.

To assist in processing your claim, please provide the following:

  • Photographs of the damaged or defective item.
  • A description of the issue.
  • Your order number.

Once we have reviewed the issue, we will work with you to ensure that a resolution is reached as quickly as possible.

5. Non-Returnable Items
For health and hygiene reasons, the following items are not eligible for return or exchange:

  • Opened or used cosmetics and skincare products.
  • Gift cards or digital products.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

6. International Returns
We currently only accept returns and exchanges for orders shipped within the United States. If you are located outside of the United States, we are unable to process your return or exchange at this time. If you have any questions or concerns about international orders, please feel free to reach out to our customer service team for assistance.

7. Customer Support
If you have any questions or concerns regarding our return policy, or if you need assistance with returning or exchanging a product, our Customer Support team is here to help. You can reach us by email at [email protected] or by phone at (812) 715-0010. Our team is available Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time.

8. Changes to This Return Policy
LuxuryBina reserves the right to modify or update this Return Policy at any time. Any changes to this policy will be reflected on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.

This policy is designed to ensure that your experience with us is positive and that we address any concerns you may have about our products. Thank you for choosing LuxuryBina – your trusted source for premium beauty products.